Friday, September 27, 2013

Sun 9/22: AMC Esplanade (24th St & Camelback)

Worst Esplanade experience ever! I thought this place was so awesome when I first started coming here, but since then, it’s been hit and miss. This one takes the cake. I invited my parents to watch The Prisoners at Fork & Screen (Cinema Suites is nicer with the fully reclining chairs, but Fork & Screen is still 18+ and you get to order food there too). Our server came over with a little notepad which I thought was odd because they usually have the tablet. He took our drink order. Two iced teas (with lemon) and two waters (without lemon).

The previews had started before a girl brought the drinks. Only one water and one tea… We told her there needed to be one more of each. Several minutes passed, still missing two drinks and still no sign of the server to take our food order. I pressed the button. The movie had started by the time the server came back. He seemed clueless as to why we pushed the button. I said we are missing a water and an iced tea and we need to order. He had the little tablet this time, but he seemed to be really shaky with it. I don’t know if he didn’t know what he was doing? It was weird.

I ordered the bacon cheeseburger with the parmesan fries. We got the other drinks, but the water had lemon and the tea didn’t. When the food came out, my friend had potato chips with his sandwich. I asked if he wanted chips. He said, “No, I asked for a salad instead.” I told him to push the button. He said, “No, I’m done with it.” I’m like, you wanted salad, you’re getting salad! I pushed my button. When the server came back, I said, “He asked for salad and I want mustard.”

So we finally got all the correct food. I wasn’t even going to bother trying to get a refill during the movie. I had already missed a lot dealing with all this crap. Then the check came. We got charged for a salad in addition to the other food. Are you kidding me?! What is wrong with these people?? So when he came back to pick it up, we told him to fix it. What a freaking hassle! I thought it was nice having a meal with a movie, but here it’s just a giant distraction. So frustrated. I may never go back to this establishment again.

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